| |
| | WHAT
IS MY EVENT ID? | | Your
Garbo Productions "Event ID" is the login for your event. Inputting
this ID will allow you, your guests, family and friends to view all of the proofs
from your event. Visitors do not have to register with the Garbo site to view
proofs. However, registration is required before the "Favorites" or
"Shopping Cart" functions are made available. |
|
| CAN
I VIEW MORE THAN ONE EVENT WHEN I'M LOGGED IN? |
You can return to the home page and enter another EventID
to view a different event. Your original UserName and Password will allow you
to submit favorites and place orders under any EventID. Your Shopping Cart and
Favorites folder will maintain their contents until you delete them or process
an order. Your Favorites will remain even after you've checked out and placed
your online print order.
Please note that while images from other events
will remain in your shopping cart even if you view another event, enlarged views
of those images will not be available. Enlarged views of images previously placed
in your "Favorites" or Shopping Cart are only available when logged
into their respective EventID. | |
| WHAT
IF MY PROOFS DO NOT APPEAR WHEN I ENTER MY EVENT ID? |
| Please double-check the information you received
from Garbo Productions to make sure that you are entering the correct ID. Also,
be sure that you are entering the code EXACTLY as it appears, using upper-case
and lower-case as necessary, and including any spaces or special characters (i.e.
dashes or underscores). If you still cannot access your proofs, please contact
the Garbo studio via email or phone, and one of our associates will assist you.. |
|
| HOW
LONG WILL MY ORDER TAKE ONCE IT'S BEEN PLACED ONLINE? |
| Text to go here.. | |
| WILL
SHIPPING CHARGES AND/OR TAXES BE ADDED TO MY TOTAL? |
| All applicable shipping charges will be applied to
your order AFTER it has been placed online. Due to ever-changing rates and the
weight variations of each order, this charge must be calculated separately from
your original order. Any required sales tax will also be added to your total after
the order arrives at the Garbo studio. | |
| WHAT
IF I LOSE MY USERNAME OR PASSWORD? | | Please
contact the Garbo Productions studio via email (customerservice@garboproductions.com)
and an associate will assist in the retrieval of your UserName and/or Password.
You can also re-register with a new UserName and Password. | |
| CAN
I CHANGE AN ONLINE ORDER ONCE IT'S BEEN PLACED? |
| An online order can be changed or cancelled, per your
request, as long as the order has not been printed or shipped out. If a change
or cancel request is made after the order has gone to production, your credit
card will be charged only for work completed up to that point. To avoid unwanted
charges, please submit requests for order changes or cancellations as soon as
possible. | |
| ARE
SPECIAL QUANTITY PRICES AVAILABLE? | | The
price of 3.5" x 5" prints is reduced to $3.00/ea. when 25 or more prints
(from the same image) are ordered. To request special pricing on other sizes and
quantities, please contact the Garbo Productions studio. | |
| IS
RUSH SERVICE AVAILABLE? | | You
can request expedited service. However, additional charges may apply. Please allow
as much time as possible for your order to be printed and shipped, especially
during the peak wedding season and winter holidays. Please call the studio if
your order requires any rush service. | |
| HOW
FAR IN ADVANCE SHOULD HOLIDAY (CHRISTMAS) ORDERS BE PLACED? |
| Text to go here. | |
| WHAT
DIGITAL RETOUCHING SERVICES ARE AVAILABLE FOR $50 AND $100? |
| Our basic digital retouching ($50.00) covers minor
corrections like blemishes, stray hairs, and eyeglass glare. More advanced digital
retouching ($100) is available for more complicated tasks, like eliminating from
or adding people to an image and removing or changing the background. |
|
| IF
I LOGOUT BEFORE I FINISH PLACING MY ORDER, DO I HAVE TO START OVER? |
| If you logout or lose your connection before you
place your order, you do not have to start over. The contents of your Shopping
Cart remain there until you checkout. Just login again with the same UserName
and Password, continue to shop or checkout and place your order. Your "Favorites"
selections also remain until you manually delete them. | |
| WHAT
IF I'M NOT HAPPY WITH MY PRINTS OR THERE IS A MISTAKE IN A SHIPPED ORDER? |
| Our goal is to produce and deliver an order with
which you will be extremely satisfied. If a mistake is made, or the print quality
is unacceptable, contact the Garbo Productions studio and we will remake and replace
the necessary prints. As hard as we try to ensure that we get every order right,
errors do occur. We're commtted to minimizing those errors and quickly fixing
those that do occur. | |
| HOW
LONG WILL MY EVENT PROOFS BE AVAILABLE ONLINE? |
| Your event proofs will be available online for viewing
and purchasing for 90 days. If necessary, your proofs can be re-posted to the
website for an additional charge. | |
| WHO
DO I CONTACT IF I HAVE ADDITIONAL QUESTIONS OR COMMENTS? |
| Please direct all questions and comments
to the Garbo Productions studio. Click HERE to go to our contact
info. | |
| AM
I RESPONSIBLE FOR ORDERS PLACED BY MY FAMILY, FRIENDS AND EVENT GUESTS? |
| We welcome you to share your Event ID with your family,
friends and event guests. Each online order requires credit card payment information
at the time the order is placed. If the credit card information submitted is incorrect,
or the charge is declined, the studio will contact the customer that placed the
order. You are not responsible for orders or payments from anyone you have let
use your Event ID. | |
| RETURN
AND REMAKE POLICY | | Garbo
Productions is committed to delivering the highest quality photos. If you are
not satisfied with your order, please contact the Garbo studio within 30 days
of delivery. Please keep the order notification that you receive after placing
your order online. This will help us determine if an order was processed properly. |
|
| ORDERING
INSTRUCTIONS |
| To
place an order online, go to our login page and enter the Event
ID for your event. A page of thumbnail versions of your proofs will appear. The
site displays 100 thumbnails per page. Click on "next" and "previous"
to navigate between your thumbnail pages.
To view an enlarged version
of an image, just click on the thumbnail. Once you're in the enalarged view screen,
you can navigate through the larger images by clicking on the links below the
photo.
Registration is not required to view the proofs, but if you'd
like to select images to put in your "favorites" folder or place a reprint
order, you must register with the site. Garbo Productions will only use your information
internally.
REGISTRATING AS A NEW USER
To register, just click
on the "register" link and fill in the handful of fields that appear.
You will sent a registration confirmation email (to the email address that you
provide) containing your chosen username and password. Please keep this information
on file in case you need to access it in the future. Once registered, you will
return to the last page you were on before registering. Log in using your new
username and password, and you're ready to select favorite images and use the
Shopping Cart.
LOGGING IN AS A PREVIOUS ONLINE CUSTOMER
If you've
already used the Garbo Labs website, you can login with your username and password
on the main Client Login page. The event that you last viewed will appear. If
you need to view and order from another event, return to the main login page,
enter the new Event ID (but do not enter your username and password on that page)
and click the "Go" button. The new set of thumbnails will appear. Just
click on a thumbnail to view an enlarged image page and enter your username and
password to again access the Shopping Cart or "Favorites" functions.
USING THE "FAVORITES" FOLDER AND SHOPPING CART
As you
click through the proofs, you can click on "Add to Favorites" to place
images in your unique "Favorites" folder. You can also select print
sizes and quantities, as well as other options such as Digital Retouching and
conversions to b/w and sepia tone. Just click "Add to Cart" to put an
item in the Shopping Cart. You can also type special cropping, retouching and
other instructions directly into the space provided on the order page.
You can review the images in your "Favorites" folder by clicking the
"Show Favorites" button, and you can review the items in your cart by
clicking the "View Cart" button.
You can easily delete images
from your "Favorites" folder by clicking on the "delete from favorites"
link below each thumbnail in the folder. In the Shopping Cart, you can delete
items by clicking on the respective trash can icon, or you can change the quantity
of prints ordered by editing the quantity number and clicking on the "Update
Cart" button.
Both your "Favorites" selections and shopping
cart will retain your selections, even if you lose your connection to the site
or log out. Your Shopping Cart will be emptied once your order is placed. However,
your "Favorites" will remain until you manually delete each of the images.
CHECKING OUT
The checkout function of our Shopping Cart is similar
to many e-commerce websites you've experienced. When you're ready to place an
order, just click the "Check Out" button from within the Shopping Cart
screen, and you will be prompted to enter your billing and shipping information.
This is a secure website, so your contact and payment information are not accessible
by anyone outside of Garbo Productions.
Before your order is placed,
a "Order Summary" screen will appear. Please review all of the information
before placing the order. If the information and order details are all correct,
click the "Place Order" button. You can then either logout of the site
or continue viewing proofs and creating orders. You will receive an order confirmation
via email shortly after your order has been placed. If there are any additional
questions regarding your print order, a Garbo Productions associate will contact
you via email or phone. | | |
| |
